Free Shipping Policy
- Free Shipping Threshold: Orders of $500.00 or more qualify for free shipping.
- Exclusions: Free shipping does not apply to LTL shipments or oversized items.
- Eligibility: Free shipping is available for U.S. deliverable addresses within the contiguous United States (US48).
- Additional Charges: Oversized or heavy items may incur additional shipping fees.
- Contact Us: For more information, please reach out to us at [email protected].
Delivery Times
- Most in-stock items ship within two business days of purchase.
- Delivery times vary depending on the product. Built-to-order items have estimated delivery times listed on their respective product pages.
- If an item is out of stock, customers will receive an email notification.
International Shipping
BigGreenParts.com ships to most countries worldwide. For international shipping rates, please contact us at 1-877-203-4939 or submit a support ticket for personalized assistance.
Order Status
Customers can track their orders easily by logging into their account and visiting the Order Status section on our website.
Calculating Shipping Charges
Use our shipping calculator tool on the shopping cart page to estimate your shipping charges quickly and easily.
Damaged Goods Policy
- Report Damage Promptly: If your order arrives damaged, notify Customer Service within 48 hours of delivery.
- Retain Packaging: Keep the damaged item and its original packaging intact, as they are required to file a claim with the carrier.
- Claims Process: Once reported, BigGreenParts.com will file a claim with the shipping carrier, which typically takes 8-10 business days to process.
- Replacements: In most cases, replacement products can be ordered at no cost once the damaged item is picked up. However, charges may apply depending on the claim outcome.
- Labor and Delays: We are not responsible for labor costs or project delays due to damaged goods. We recommend inspecting your order upon delivery before scheduling installation.
Additional Information
We cannot guarantee shipment or delivery by a specific date or method, as circumstances may change. For questions, please contact your sales representative via email.
LTL Shipping Facts
- Commercial vs. Non-Commercial Locations:
It’s important to correctly classify your delivery location, as it affects the shipping rate. Non-commercial locations (e.g., residential addresses) will incur additional fees.
Examples of Locations:
Construction Sites:
Any location where construction is taking place (e.g., roads, bridges, buildings). Examples include:- Oil/Natural Gas Sites
- Mines or Quarries
- General Construction Projects
Limited Access Locations:
Locations requiring driver inspections or special access (e.g., military bases, government buildings). Examples include:- Prisons/Jails
- Courthouses
- Schools/Universities
Non-Commercial/Residential Locations:
These locations are generally not open to the public during normal business hours and lack loading docks or unloading equipment. Examples include:- Private Residences
- Farms/Ranches
- Churches
- Nursing Homes
- Hotels/Lodging Facilities
If you’re unsure how to classify your location or have questions about LTL shipments, contact us at [email protected].