Shipping & Delivery

Free Shipping Program:

• To qualify for free shipping, orders must meet a minimum purchase of $300.00.
• Orders under $199.00 will incur a flat-rate shipping fee of $14.95.
• Additional shipping charges may be applied for large or heavy items.
• Free shipping is exclusively for U.S. deliverable addresses within the contiguous United States (US48). Some exclusions may apply, and Farmandtrail.com reserves the right to exclude certain products from this promotion. For further details, please reach out to us at [email protected].

Delivery Times:

• Most in-stock items are dispatched within two business days.
• Delivery times may vary depending on the product. Built-to-order items have specific delivery times listed on their respective product pages.
• Customers will receive email notifications in case of out-of-stock items.

International Shipping:

• Biggreenparts.com offers international shipping services to most countries worldwide. For international shipping rates, please contact us at 1-877-203-4939 or submit a ticket for personalized assistance.

Order Status:

• Customers can conveniently check the status of their orders by accessing the Order Status section on our website. Simply log in to your account and submit your query.

Calculating Shipping Charges:

• Estimate shipping charges effortlessly using our shipping calculator tool, available on our shopping cart page.

Damaged Goods:

• In the unfortunate event of receiving damaged goods, please report it to our Customer Service within 48 hours of delivery. Do not discard the damaged item and its packaging, as this is essential for filing a claim with the carrier.
• Failure to report damages within this timeframe may hinder our ability to file a claim with the carrier, thus limiting our capacity to accept responsibility for the damages.
• Once reported, Farmandtrail.com will initiate a claim with the shipper. Claims typically take 8-10 business days to process.
• Please do not discard the damaged product or packaging, as the shipper may need to inspect it.
• In most cases, we can order replacement products at no cost as soon as the damaged one has been picked up. However, the outcome of the claim may result in charges for the replacement item, subject to availability.
• Farmandtrail.com is not responsible for reimbursing any labor costs or project delays resulting from damaged goods. We recommend waiting to schedule installation until after your order has arrived and been inspected.

Additional Information:

• We do not guarantee shipment or delivery by any specific date or method, as circumstances may change without prior notice. For further inquiries, please contact your sales representative via email.